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Verify Customer identity using CSU ID search- dd/mm +last 4 of SSN
Check their phone’s compatibility
If device is compatible check DUO Admin to see if there is a phone listed but not added correctly > Remove phone > Help them add it again
If device not among compatible devices >Start a FOB request for them. Refer: https://sjsu-its.atlassian.net/wiki/spaces/SDT/pages/2562916403/DUO+using+Key+Fob#%3Aplus%3A--Assigning-a-Fob-%F0%9F%9A%A7