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Comment: Added some changes suggested in https://docs.google.com/document/d/1lT6DMtHA5T39EDCFgqrH7EM3jka4Tz9BoE3sQD7yZuo/edit. Still pending with few changes.

(question) What is OKTA Admin?

OKTA Admin is generally used for looking up a customer’s account logs, unlocking their account, or issuing a temporary password.

Related links

On this page:

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Tutorial: Look up an account

  1. Sign in to sjsu.okta.com.

  2. Click “Admin”.

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3. The OKTA Admin page that looks like this. Use the search bar to look up the customer by SJSU ID, name, or SJSU email.

4. Click on the account you are looking for.

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How to use OKTA Admin

View Logs

This shows their account login history. This is an example of a user with failed login attempts that led to their account being locked.

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Below are the various states user are commonly found in:

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  • Invalid credentials: The user is entering either an incorrect SJSU ID or password.

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  • Lockout: Occurs after five incorrect login attempts.

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  • Suspended: The user tries to unlock their account but unsuccessfully answers the security question consecutively.

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Unlock Account

*Unlock Account button only appears when user is locked out

When a user is in Locked Out status, the Unlock Account button appears on their accontaccount.

You can either Unlock Account for them or advise the customer to wait 21 mins and the account will unlock automatically.

Reset Password → Temporary Password

Only issue a temporary password when a user is unable to use the SJSUOne Password Reset site.

Copy the temporary password and send it to the customer’s SJSU and personal email through iSupport correspondence.

Activate

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  • You will need to check the user’s logs to check if the account is suspended due to being flagged or a different reason.

  • The logs will show the incorrect security question attempt and then will have the customer’s account in a suspended status.

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  • If this is the case, press the activate button and inform the customer why they were suspended.

  • You should be able to unlock the account after activating it.

  • When the customer can log in, and offer to assist in walking the customer through how to reset their security question  

Reset security question

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  • Login to sjsu.okta.com and click on your name in the top right corner and select “Settings” .

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  • On the settings page under “Security Methods” select the “Remove” button to delete the current security question.

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  • Select “Yes” to confirm the removal of the security question.

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  • Enter your SJSUOne password to verify and authenticate with DUO.

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  • On the settings page, it will ask you to set up a security question. Click Set up.

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  • Enter your SJSUOne password to verify and authenticate with DUO.

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  • Select the “Set up” button to begin.

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  • Users are either able to select a premade security question or create their own (if the user has autofill on it will auto-fill with their credentials, make sure it is removed from the text entry box before proceeding to select a security question).

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  • The security question has been set when there is a message at the bottom right saying “You have successfully enrolled Security Question”.

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