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iSupport Representative (For IT Helpdesk) | iSupport (For IT people) | iSupport Customer (Non-IT People) |
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| 1. Click on “Create” and select the type of ticket you want to make. (If you are a SA you most likely want to create a “Change” ticket.)  2. Fill in customer details. If you cannot find a customer click on “Create New” and fill in the customer’s first name, last name and personal email address (or phone number). We prefer to have customer details but it is not mandatory.  |
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| 1. You will land on this page.  2. Choose the type of ticket you want to create and fill out the required fields. |
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| 1. Click on “Get Help-Open a ticket”  2. Fill out the required fields. |
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Note: Click the back arrow on the browser to return to this page.
To learn more about components of change ticket refer https://sjsu-its.atlassian.net/wiki/spaces/SDT/pages/2549874770/Tickets#Click-component-name-for-more-details. .
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