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(question) What is OKTA Admin?

OKTA Admin is generally used for looking up a customer’s account logs, unlocking their account, or issuing a temporary password.

Related links

On this page:

Tutorial: Look up an account

  1. Sign in to sjsu.okta.com

  2. Click “Admin”

3. The OKTA Admin page that looks like this. Use the search bar to look up SJSU ID.

4. Click on the account you are looking for.

How to use OKTA Admin

View Logs

This shows their account login history. This is an example of a user with failed login attempts that led to their account being locked.

Unlock Account

*Unlock Account button only appears when user is locked out

When a user is in Locked Out status, the Unlock Account button appears on their accont.

You can either Unlock Account for them or advise the customer to wait 21 mins and the account will unlock automatically.

Reset Password → Temporary Password

Only issue a temporary password when a user is unable to use the SJSUOne Password Reset site.

Copy the temporary password and send it to the customer’s SJSU and personal email through iSupport correspondence.

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