Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 4 Next »

Before anything, ALWAYS verify customer’s identity via walk-in or zoom (live environment)

See /wiki/spaces/SDKB/pages/2504720669

Steps to Verify Identity

  1. Verify Customer identity using CSU ID search- dd/mm +last 4 of SSN

  2. Check their phone’s compatibility

    1. If device is compatible check DUO Admin to see if there is a phone listed but not added correctly > Remove phone > Help them add it again

    2. If device not among compatible devices >Start a FOB request for them. Refer: https://sjsu-its.atlassian.net/wiki/spaces/SDT/pages/2562916403/DUO+using+Key+Fob#%3Aplus%3A--Assigning-a-Fob-%F0%9F%9A%A7

  • No labels