The query viewer 'AREYOUTHERE' is a view in PeopleSoft that allows you to search by SJSU id number to verify current employment of faculty and staff.
The customer must show up in the system as a current employee in order to have access to SJSU email, Canvas, etc.
LDAP has this function as well but information from PeopleSoft is migrated to LDAP therefore it is more accurate to use AREYOUTHERE to see if the user is an employee.
New Hire Information
If the customer is a new hire, it is possible their paperwork has not been fully processed, therefore the system does not recognize them as a current employee.
They will have to first check with their department that their paperwork has been turned into UP. After that they will have to contact UP to check if their paperwork has been completely processed before continuing.