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Tutorials

image-20240607-183341.png OKTA

  • OKTA Admin

This method will either send a link to the customers SJSU and personal email or issue a temporary password to be sent to the customer via correspondence

  • Self Service password reset

Users can use OKTA’s built in self service tool:

 View Steps

  1. In the single sign on page select Forgot password

    image-20240607-182519.png

  2. Enter a personal or secondary email adress you would like the reset email to be sent to

    image-20240607-182715.png

  3. Select Send me an email and check your inbox

    image-20240607-182832.png

  4. In the email you will recieve a link to reset your password. You may be asked to answer your security question upon clicking the link. If you do not know your security question you may have to contact the IT Service Desk for further assitance.

  5. If you do not see the email in your inbox check your spam folder. If you still do not see it you may have to contact the IT Service Desk for further assitance.

If a customer is not recieving the email from the self service or is having other difficulties you will have to reset their password using OKTA Admin

For tutorial on Resetting passwords in OKTA Admin visit the training page: https://sjsu-its.atlassian.net/wiki/spaces/SDT/pages/2556428293/OKTA+Admin+Training#Reset-Password

Set up through SJSUOne Password Set/Reset (Customer Walk-Through)

No longer reccomended for self service password reset

Customer Requires:

  • Date of Birth

  • Last 4 Digits of SSN

  • OR Email Address

 View Steps

  1. Go to https://sjsuone.sjsu.edu/sjsuone/resetpassword

  2. Enter your SJSU id number and accept the terms at the bottom

  3. Use either option 1 or 2

    Option 1 requires DOB and last 4 of SSN

    Option 2 sends an email to the email account with a link

If none of the options are available for the user, therefore greyed out and do not have selectable fields, then they either do not have the following information on their account

  1. Date of birth

  2. SSN

  3. Email address

Then the user will have to submit an Account Help Form.

Option 1: DOB and Last 4 of SSN

Option 2: Email Link

  1. Create a password following the requirements

  2. Click continue to set your password and finished

  1. Selecting the email option will bring the next page and an email 

  2. Click on the link in the email

  3. Fill in your SJSU id number and create your password following the requirements and finished

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 Error when attempting to set a new password.

Either the user is using an old password or they are locked out and cannot set a new password.

If the user is locked out, have the customer wait the lock out time or unlock the user and have them set a new password. The password they set when they got this error will not be available to use.

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