How do I use the

smartphone

mobile app?

There are 2 ways to use the smartphone Duo app.

By push notification sent to your phone and you tap accept to authenticate. This method requires an internet connection.
By passcode, you would need to open up the app and use the 6 digit pass code provided like the fob. This method can be used without an internet connection.

Anchor

	TOPOFTRSD
	TOPOFTRSD

On this page

Table of Contents

minLevel	1
maxLevel	1

Panel

bgColor	#F4F5F7

🔧 Setup DUO directly on Smart Device (without computer)

Expand

title	View Tutorial

Log into your SJSUOne account using your ID and Password. You will then see the following screen. Select "Get started." or “Set up”	Select “Enroll”	You will be asked to select a verification method. To add a smart device select “Duo Mobile”.	If adding a mobile phone, enter the phone number and country. If you are adding an iPad or Tablet, select "I have a tablet”	If the number you entered is correct select “Yes, it’s correct” if you need to change it you will be taken to the previous page	Make sure you have the Duo Mobile app installed on your device and then select “next”
Image Added	Image Added	Image Added	Image Added	Image Added	Image Added
Select continue and then a pop-up will appear asking you to open in Duo Mobile. Select “Open”	The app will then open and you will be asked to name the account. Set the name (you may leave as the default) and click “Done”.	Go back to the setup prompt in your browser and select the "Continue" button to proceed with logging in.	Follow the Duo Universal Prompt to complete your login. "Send me a Push" brings up a yes-or-no prompt within the app."Enter a Passcode" uses the six-digit passcode displayed in your app account listing
Image Added	Image Added	Image Added	Image Added

Panel

bgColor	#F4F5F7

🔧 Setup DUO on Smartphone (with computer)

Expand

title	View Tutorial

Log into your SJSUOne account using your ID and Password. You will then see the following screen. Select "Get started." or “Set up”	Select “Enroll”	You will be asked to select a verification method. To add a smart device select “Duo Mobile”.	If adding a mobile phone, enter the phone number and country. If you are adding an iPad or Tablet, select "I have a tablet”	If the number you entered is correct select “Yes, it’s correct” if you need to change it you will be taken to the previous page	Make sure you have the Duo Mobile app installed on your device and then select “next”
Image Added	Image Added	Image Added	Image Added	Image Added	Image Added
You will be shown a QR code on your screen. Make sure that you have DUO Mobile downloaded on your device before proceeding.	In Duo Mobile click, "Get started" for Android users or "Add Account" for iPhone users. If you have another account already, click the "+" in the top right corner of the home screen, or the "Add+" icon and then select "Use QR Code".	Once code is scanned, you will see a green checkmark on it and a 6-digit number in the DUO Mobile app (this is a one-time passcode number).	10. you will be asked to name the account. Set the name (you may leave as the default) and click “Done”.	11. In the setup prompt in your browser and select the "Continue" button to proceed with logging in.
Image Added	Image Added	Image Added	Image Added	Image Added

Panel

panelIconId	1f4f2
panelIcon	:calling:
panelIconText	📲
bgColor	#F4F5F7

Sign In Using Smart Device

Expand

title	Show Steps

Signing in using a smartphone

SJSU Portal Login (All SJSU Applications)

Duo prompt

Push or passcode

Sign in with your ID and Password

Image Added

Select “Verify”

Image Added

A push will automatically be sent as a notification to the smart device.

Image Added

Tou use a 6 digit pin select “Other options” and Select “Duo Mobile passcode”.

Image Added

Left: Duo Push in mobile app

Right: Duo Passcode in mobile app

Image Added

Panel

bgColor	#F4F5F7

Tutorials

🗑 Removing a Device

Phone information is not needed to reassign phone.

Upon completion of steps, customers needs to sign in, Duo will walk them through authentication of the new phone.

For in-person help, when adding/replacing a smart device, the customer must have new smart device with them

Expand

title	View

Login to Duo Admin account with sjsu email: https://admin-d132983a.duosecurity.com/login?next=%2F

Image Removed

(from OKTA Dashboard)
Image Added
Select “Log in using Single Sign On”
Image Added
Authenticate

Image Removed

Image AddedImage Added
Use the search to look for the user profile using the SJSU id number
Image ModifiedImage Modified
This will open the profile for that SJSU id number
Image Modified
Scroll to down the phone or hardware section depending on what they have to replace/reassign
Hardware for fobs
Phones for smartphone/mobile app
Click on the trash can to remove assigned fob or phone
Image Modified
Click Remove
Image Modified