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Get Started

Warning

Before anything, ALWAYS verify customer’s identity via walk-in or zoom (live environment)

See Identity Verification Protocol

See Identity Verification Protocol for Response for Verification Request

Steps to Verify Identity

  • Verify Customer identity using CSU ID search- dd/mm +last 4 of SSN

    • Check their phone’s compatibility

  • If device is compatible check DUO Admin to see if there is a phone listed but not added correctly > Remove phone > Help them add it again

    • If device not among compatible devices >Start a FOB request for them
    Excerpt
    nameWhat is DUO?

    (info) What is DUO?

    DUO is a phase 2 authentication method used at the school for students, staff, employees, and alumni (up to 1 year after graduation). It prompts users to enter a pass code or approve a push notification after entering their SJSUOne login information.

    👤 Who can get DUO?

    • All employees (including student employees, staff, and faculty)

    • All active students

    • All applicants

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    Sign in as Admin

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    titleShow Steps

    Duo Admin Account:

    https://admind132983a.duosecurity.com/login?next=%2F

    FOB AUTHENTICATION

    PHONE AUTHENTICATION

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    (blue star) Navigating Duo Admin

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    Use the search bar to look up the user

    1. If customer does not have an active account, a user will not show up

    2. If customer has an active account, account information is displayed.

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    Check authentication failure

  • Successful authentications will be green

    • Unsuccessful authentications will be red