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Comment: Added sign steps using bypass code

(info) What is a bypass code?

A bypass code is a temporary code that can be issued to a customer to authenticate with Duo when the customer does not have their registered device.

The bypass code the Service Desk will generate will always be a randomly generated 9 digit code that is valid for *X amount of time, and has unlimited uses.

If a customer requests a bypass code that needs to be longer than 10 hours, the request has to go to the Information Security Queue.

  • The length of time depends on the need of the customer and must be approved by an IT Service Desk Staff/Supervisor. 1 day will see a 1440 minute entry when creating the code. 5 days, 7200 minutes. For fob-related bypass codes, 14 days, or 20160 minutes will be entered.

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Sign in using a Bypass Code

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titleShow Steps

Follow these steps if you have ALREADY recieved a Bypass code from a Service Desk representative.

Sign in to the SSO or portal from any SJSU application using your SJSU credentials.

Click Verify

Select Other options instead of authenticating

Select Bypass code

Enter the 9 digit code you recieved from the Help Desk representitive.

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Tutorials

(plus) Issue a bypass code

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titleClick here to view

Once the identity has been verified, create a ticket for this and issue a bypass code by following the steps below. 

Info

COVID19 -BYPASS CODES

During Shelter-In-Place Set Usage to 'Unlimited' and expiration to '10080' minutes (7 days).

  1. Sign into Duo Admin

  2. Pull up their account using full name, SJSU email address or SJSU id number

  3. Scroll down to Bypass Codes

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  4. Click Add Bypass Code

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  5. Click Change Options

Time Period

Minutes

1 Day

1440 minutes

5 Days

7200 minutes

7 days

10080 minutes

  1. Click Generate Bypass Code to generate

  2. Under Bypass Codes, to see the bypass code click Show This will display the bypass code

  3. Be sure to provide the full Bypass code and the expiration information.

From /wiki/spaces/ISS/pages/739115033

🎟 Create a Bypass Code Ticket on iSupport

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titleClick here to view
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  1. Open a new change and set the customer's SJSU id number as the customer

  2. Open Template >  Use change templates > All > HD - DUO (Pirate)
    The ticket will populate like so

  3. Request and fill in the MM/DD of the date of birth and last 4 of SSN (All employees will have date of birth and last 4 of ssn)

  4. Verify the user's identity

  5. Once the identity has been verified, pass the request to a staff member to finish

From /wiki/spaces/ISS/pages/649035777