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Get Started

Warning

Before anything, ALWAYS verify customer’s identity via walk-in or zoom (live environment)

See Identity Verification Protocol

See Identity Verification Protocol for Response for Verification Request

Steps to Verify Identity

  • Verify Customer identity using CSU ID search- dd/mm +last 4 of SSN

    • Check their phone’s compatibility

  • If device is compatible check DUO Admin to see if there is a phone listed but not added correctly > Remove phone > Help them add it again

    • If device not among compatible devices >Start a FOB request for them
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    Difference in view Admin(Edit) vs Admin(View) access

    View Access

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    Edit Access

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    Sign in as Admin

    Expand
    titleShow Steps

    Duo Admin Account:

    https://admind132983a.duosecurity.com/login?next=%2F

    FOB AUTHENTICATION

    PHONE AUTHENTICATION

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    (blue star) Navigating Duo Admin

    Use the search bar to look up the user

    1. If customer does not have an active account, a user will not show up

    2. If customer has an active account, account information is displayed.

    Check authentication failure

    1. Successful authentications will be green

    2. Unsuccessful authentications will be red