Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 7 Next »

Before anything, ALWAYS verify customer’s identity via walk-in or zoom (live environment)

See /wiki/spaces/SDKB/pages/2504720669

Steps to Verify Identity

  1. Verify Customer identity using CSU ID search- mm/dd +last 4 of SSN/ITIN

Example of person with SSN:

Example of the person with ITIN:

  1. If last 4 of SSN/ITIN is NOT verified or unavailable, you need to verify ALL three of the following:

    1. MM/DD of Birth.

    2. Postal address on file with SJSU.

    3. Personal email address on file with SJSU.

  • No labels