Spartan Connect Text Messaging Information

Last Modified: Nov 6, 2023

1 About Text Messaging
- 1.1 Key Points
2 Program Information
- 2.1 Students may receive:
3 Text Message Phone Number
- 3.1 Commands
  - 3.1.1 Sample
4 Updating Contact Information (for Students)
5 Opting-Out from Receiving Texts
6 Opting-In to Receiving Texts
7 Identification of Sender
8 Automated Appointment Reminders
9 MySJSU Messaging and Email are Primary Communications
10 Frequency of communication
11 Text Message Costs
12 Emergency communications
13 Privacy

As of 2024-05-09, Spartan Connect supports sending text messages with up to 300 total characters.

2023-06-26: SJSU’s text messaging number has changed! Mass texts, appointment confirmations, and reminders will now come from the 10-digit number: (669) 202-7578

About Text Messaging

Text messaging can be a highly effective means of communicating with today’s college students when integrated into a larger student-success focused communication plan. At San José State University (SJSU), we use text messaging to relay critical information.

Key Points

Texts will not replace MySJSU messages or emails sent to your @sjsu.edu email.
Texts are for critical, timely, student-success related information.
Texts are also for scheduled appointment reminders.
Texts are one-way only (no reply) at this time.
You can opt-out or opt-back-in by texting STOP or START to (669) 202-7578
Alert-SJSU is completely unrelated to this program and not sent through Spartan Connect.

Program Information

SJSU is expanding the text messaging functionality through Spartan Connect to support campus departments in sending text messages related to student success. For additional details about this program, review the Spartan Connect Text Messaging Detailed Policy and Procedure.

Students may receive:

Reminders about critical dates and deadlines that are specific to your student record. Please do not rely on text reminders. Be sure to check your MySJSU account frequently to ensure that you stay on top of any deadlines for requirements.
Timely information focused on providing assistance during key periods in the academic year.
Automated reminders for appointments scheduled through Spartan Connect.
A welcome message at the beginning of each semester.

Text Message Phone Number

Texts are sent through Spartan Connect (EAB Navigate) to your mobile phone and come from number: (669) 202-7578 or, in some cases, a randomized 10-digit number.

Automated appointment reminders come from the (669) 202-7578 number.

Commands

SMS Command	Expected Response
HELP, INFO	"This service sends messages on behalf of your school such as personal messages from staff and appointment related information. Reply 'STOP' to cancel. Reply 'START' to opt in. Msg & Data rates may apply."
STOP, QUIT, CANCEL, UNSUBSCRIBE, END	"You have opted out from receiving texts to this number. Please reply 'START' to opt back in. Msg & Data rates may apply."
Other text: e.g. 'hi there'	"We're sorry. This number does not support incoming messages. Reply 'HELP' for info. Reply 'STOP' to cancel. Msg & Data rates may apply."
START	"You have opted in to receive texts to this number. Reply 'STOP' to opt back out. Msg & Data rates may apply."