Getting Started
Go to one.sjsu.edu and look for “Live Chat X2”, then start it.
2. Click “Get Online & Chat”
3. The Live Chat window will pop up, go to “Live Chat” to go online.
4. This is where you will receive chat messages. In the picture below, there are no chats at the moment.
On this page:
Agent Status
 |
🕒 Away - Not ready but still logged in as an agent
|
Online - Ready to receive messages
Logout - Just log you out but chat window does not close
Exit - This will close the chat window, log you out, and exit you outTransfering Customers
In the top right of the chat panel select Transfer
The pop up display below will appear. You can either choose to transfer to a specific agent or to a department. Available deparments and reps will apear.
Select an available department or agent and then click transfer
A message should appear at the bottom confirming the transfer was successful.
Other Features
View Customer Information:
When in a chat with a customer you can view their info in the right side panel.
Country, Operating System, Browser.
SJSU email
Department
SJSU ID
SJSU Status
Location and IP address
Website the user is currently browsing
Agents Log and Chat
You can view what agents are logged in and available and their repsective departments in the left side panel.
You can also chat with other agents and departments in this view.
