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Excerpt
nameWhat is DUO?

(info) What is DUO?

DUO is the phase 2 authentication used at the school by all staff that require it i.e. those that handle sensitive information, along with any other student or employee who may opt for 2FA. If a user has DUO on their account, DUO will prompt for a pass code or a push approval once the user has successfully entered their SJSUOne login information.

👤 Who can get DUO?

  • All employees must have DUO, this includes student employees, staff, and faculty.

  • All active students and applicants must also have DUO.

Get Started

Warning

Before anything, ALWAYS verify customer’s identity via walk-in or zoom (live environment)

See Identity Verification Protocol

See Identity Verification Protocol for Response for Verification Request

Steps to Verify Identity

  1. Verify Customer identity using CSU ID search- dd/mm +last 4 of SSN

  2. Check their phone’s compatibility

    1. If device is compatible check DUO Admin to see if there is a phone listed but not added correctly > Remove phone > Help them add it again

    2. If device not among compatible devices >Start a FOB request for them

Go to page:

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Sign in as Admin

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Duo Admin Account:

https://admind132983a.duosecurity.com/login?next=%2F

FOB AUTHENTICATION

PHONE AUTHENTICATION

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(blue star) Navigating Duo Admin

Use the search bar to look up the user

  1. If customer does not have an active account, a user will not show up

  2. If customer has an active account, account information is displayed.

Check authentication failure

  1. Successful authentications will be green

  2. Unsuccessful authentications will be red