What is DUO?
DUO is the phase 2 authentication used at the school by all staff that require it i.e. those that handle sensitive information, along with any other student or employee who may opt for 2FA. If a user has DUO on their account, DUO will prompt for a pass code or a push approval once the user has successfully entered their SJSUOne login information.
👤 Who can get DUO?
All employees must have DUO, this includes student employees, staff, and faculty.
All active students and applicants must also have DUO.
Get Started
Before anything, ALWAYS verify customer’s identity via walk-in or zoom (live environment)
See Identity Verification Protocol for Response for Verification Request
Steps to Verify Identity
Verify Customer identity using CSU ID search- dd/mm +last 4 of SSN
Check their phone’s compatibility
If device is compatible check DUO Admin to see if there is a phone listed but not added correctly > Remove phone > Help them add it again
If device not among compatible devices >Start a FOB request for them
Go to page:
Sign in as Admin
Duo Admin Account: | FOB AUTHENTICATION | PHONE AUTHENTICATION | |
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Navigating Duo Admin
Use the search bar to look up the user
If customer does not have an active account, a user will not show up
If customer has an active account, account information is displayed.
Check authentication failure
Successful authentications will be green
Unsuccessful authentications will be red