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Comment: Moved Verifying Customer Identity to new page in "Getting Started".

Get Started

Warning

Before anything, ALWAYS verify customer’s identity via walk-in or zoom (live environment)

See Identity Verification Protocol

See Identity Verification Protocol for Response for Verification Request

Steps to Verify Identity

  1. Verify Customer identity using CSU ID search- dd/mm +last 4 of SSN

  2. Check their phone’s compatibility

    1. If device is compatible check DUO Admin to see if there is a phone listed but not added correctly > Remove phone > Help them add it again

    2. If device not among compatible devices >Start a FOB request for them

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Sign in as Admin

Expand
titleShow Steps

Duo Admin Account:

https://admind132983a.duosecurity.com/login?next=%2F

FOB AUTHENTICATION

PHONE AUTHENTICATION

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(blue star) Navigating Duo Admin

Use the search bar to look up the user

  1. If customer does not have an active account, a user will not show up

  2. If customer has an active account, account information is displayed.

Check authentication failure

  1. Successful authentications will be green

  2. Unsuccessful authentications will be red