Get Started
Before anything, ALWAYS verify customer’s identity via walk-in or zoom (live environment)
See Identity Verification Protocol for Response for Verification Request
Steps to Verify Identity
Verify Customer identity using CSU ID search- dd/mm +last 4 of SSN
Check their phone’s compatibility
If device is compatible check DUO Admin to see if there is a phone listed but not added correctly > Remove phone > Help them add it again
If device not among compatible devices >Start a FOB request for them
Sign in as Admin
Duo Admin Account: | FOB AUTHENTICATION | PHONE AUTHENTICATION | |
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Navigating Duo Admin
Use the search bar to look up the user
If customer does not have an active account, a user will not show up
If customer has an active account, account information is displayed.
Check authentication failure
Successful authentications will be green
Unsuccessful authentications will be red