Versions Compared

Old Version 3

changes.mady.by.user Ashley Irawan (Unlicensed)

Saved on

compared with

New Version Current

changes.mady.by.user Vandana Patel (Unlicensed)

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Excerpt
nameWhat is DUO?

(info) What is DUO?

DUO is the a phase 2 authentication method used at the school by all staff that require it i.e. those that handle sensitive information, along with any other student or employee who may opt for 2FA. If a user has DUO on their account, DUO will prompt for a pass code or a push approval once the user has successfully entered for students, staff, employees, and alumni (up to 1 year after graduation). It prompts users to enter a pass code or approve a push notification after entering their SJSUOne login information.

👤 Who can get DUO?

  • All employees must have DUO, this includes (including student employees, staff, and faculty.)

  • All active students and applicants must also have DUO.

Get Started

Warning

Before anything, ALWAYS verify customer’s identity via walk-in or zoom (live environment)

See Identity Verification Protocol

See Identity Verification Protocol for Response for Verification Request

Steps to Verify Identity

  1. Verify Customer identity using CSU ID search- dd/mm +last 4 of SSN

  2. Check their phone’s compatibility

    1. If device is compatible check DUO Admin to see if there is a phone listed but not added correctly > Remove phone > Help them add it again

    2. If device not among compatible devices >Start a FOB request for them

  • All applicants

Go to page:

Child pages (Children Display)
depth1
sorttitle
PanelpanelIconId1f4f2panelIcon:calling:panelIconText
📲bgColor#F4F5F7

Sign in as Admin

Expand
title
Show Steps

Duo Admin Account:

https://admind132983a.duosecurity.com/login?next=%2F

FOB AUTHENTICATION

PHONE AUTHENTICATION

Image RemovedImage RemovedImage RemovedImage Removed

Panel
bgColor#F4F5F7

(blue star) Navigating Duo Admin

Image Removed

Use the search bar to look up the user

  1. If customer does not have an active account, a user will not show up

  2. If customer has an active account, account information is displayed.

Image Removed

Check authentication failure

  • Successful authentications will be green

    • Unsuccessful authentications will be red