No-shows are tracked across campus, but separately across the different units. Advising and Tutoring/Mentoring, for example, do not share the same no-show counter or limitations. However, all Advising appointments at any location share the same counter so if a student no-shows three times for three Advising appointments across three different locations, they'll be blocked from making appointments, but for Advising only.
Reaching the Limit
Once the limit of no-shows is reached or exceeded, the student will be blocked from making their own appointments in Spartan Connect. The limits are different for each area. For example, advising and tutoring/mentoring have separate counters so if a student is blocked from appointments in advising they are not automatically blocked from appointments in tutoring/mentoring.
No-shows can be counted on appointments:
The student cancels too close to the start time (based on the policy of the scheduled location)
marked as no-show by the staff with which the appointment was scheduled
Advising
When a student is marked as a no-show three (3) or more times within a 120 day time period they will no longer be able to self-schedule any advising appointments until the third most recent no-show is 120 days in the past.
Tutoring/Mentoring
When a student is marked as a no-show three (3) or more times within a 160 day time period they will no longer be able to self-schedule any tutoring/mentoring appointments until the third most recent no-show is 160 days in the past.
Career
When a student is marked as a no-show three (3) or more times within a 120 day time period they will no longer be able to self-schedule any career appointments until the third most recent no-show is 120 days in the past.
Notifications
Students are notified whenever they’re marked as a no-show for an appointment. Students will also see if they will be marked as a no-show when cancelling an appointment if the time of the cancellation is too close to the start time of the appointment (location-dependent).
It is the responsibility of the student to manage their schedule and cancel appointments far enough in advance to avoid no-shows.
