The {Location} follows the Spartan Connect policy where students are marked as a no-show for three or more {Unit} appointments will be blocked from making further appointments on their own for {X days}. Appointments may be cancelled prior to the start time, however, students that cancel appointments within {X hours} of the start time of that appointment will automatically be marked as a no-show. Students that fail to arrive on time for their scheduled appointment will be marked as a no-show. Students that are blocked from making their own appointments may contact {the front desk/their advisor/etc.} for assistance.
Overview
No-shows are tracked across campus, but separately across the different units. Advising and Tutoring/Mentoring, for example, do not share the same no-show counter or limitations. However, all Advising appointments at any location share the same counter so if a student no-shows three times for three Advising appointments across three different locations, they'll be blocked from making appointments, but for Advising only.
It is the responsibility of the student to manage their schedule and cancel appointments far enough in advance to avoid no-shows.
Reaching the Limit
Once the limit of no-shows is reached or exceeded, the student will be blocked from making their own appointments in Spartan Connect. The limits are different for each area. For example, advising and tutoring/mentoring have separate counters so if a student is blocked from appointments in advising they are not automatically blocked from appointments in tutoring/mentoring.
No-shows can be counted on appointments:
The student cancels too close to the start time (based on the policy of the scheduled location)
marked as no-show by the staff with which the appointment was scheduled
No-shows will not be counted if the appointment is cancelled by staff.
Current Limits
Advising: three (3) or more no-shows within the last 120 days
Tutoring/Mentoring: no-show three (3) or more no-shows within the last 160 days
Career: three (3) or more no-shows within the last 120 days
Resetting the Counter
The no-show counter will automatically allow appointment self-scheduling once the number of no-shows is below the limit, within the specified time period.
Notifications
Students are notified whenever they’re marked as a no-show for an appointment. Students will also see if they will be marked as a no-show when cancelling an appointment if the time of the cancellation is too close to the start time of the appointment (location-dependent).
