How do I use the smartphone app?
There are 2 ways to use the smartphone app. One way is to have a push notification sent to your phone and you tap accept to authenticate. This method requires an internet connection. The other way to use the app is to open up the app and use the 6 digit pass code provided like the fob. This method can be used without an internet connection.
On this page
Tutorials
🗑 Removing a Device
Phone information is not needed to reassign phone.
Upon completion of steps, customers needs to sign in, Duo will walk them through authentication of the new phone.
For in-person help, when adding/replacing a smart device, the customer must have new smart device with them
Login to Duo Admin account:Â https://admin-d132983a.duosecurity.com/login?next=%2F
Authenticate
Use the search to look for the user profile using the SJSU id number
This will open the profile for that SJSU id number
Scroll to down the phone or hardware section depending on what they have to replace/reassign
Hardware for fobs
Phones for smartphone/mobile appClick on the trash can to remove assigned fob or phone
Click Remove
Adding a 2nd Device To The Account (Customer Walk-Through)