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(question) How do I use the smartphone app?

There are 2 ways to use the smartphone app.

  • By push notification sent to your phone and you tap accept to authenticate. This method requires an internet connection.

  • By passcode, you would need to open up the app and use the 6 digit pass code provided like the fob. This method can be used without an internet connection.

On this page

🔧 Setup DUO on Smartphone

 View Tutorial

  1. Log into your SJSUOne account using your ID and Password. You will then see the following screen. Click "setup."

  1. Scroll down and click "start setup."

  1. "Mobile phone" is the default. If you are adding Touch ID, select "Laptop." If you are adding an iPad or Tablet, select "Tablet" and "continue."

  1. If entering a mobile device, enter the phone number and click "continue." You may be asked to "confirm" your number is correct. Check the box and "continue."

  1. If entering a mobile phone, select phone type (either iPhone, android, or Windows phone) and click "continue."

  1. Click "I have duo mobile".

  1. And you will be shown a

QR Code. Make sure that you have DUO Mobile downloaded on your device before proceeding.

  1. In Duo Mobile click, "Get started" for Android users or "Add Account" for iPhone users. If that option is not displayed, click the "+" in the top right corner, or the "Add+" icon and then select "Use QR Code."

  1. Allow camera permissions (if they are not already allowed) and scan the QR code.

10. Once code is scanned, you will see a green checkmark on it and a 6-digit number in the DUO Mobile app (this is a one-time passcode number). Click "continue" (you may need to scroll down from the QR code to see that option).

11. On the settings/device page, click "continue to log in."

Sign In Using Smart Device

 Show Steps

Signing in using a smartphone

At SJSU Okta.website https://sjsu.okta.com/ 

Duo prompt

Push or pass code

"Send Me a Push" will send a
notification to the phone and 
prompt the following when opened.

"Enter a Passcode" will require
a passcode that can generated
from the app like so. The refresh
button on the right will generate
a new code.

(question) Tutorials

🗑 Removing a Device

Phone information is not needed to reassign phone.

Upon completion of steps, customers needs to sign in, Duo will walk them through authentication of the new phone.

For in-person help, when adding/replacing a smart device, the customer must have new smart device with them

 View

  1. Login to Duo Admin account: https://admin-d132983a.duosecurity.com/login?next=%2F

  2. Authenticate

  3. Use the search to look for the user profile using the SJSU id number

  4. This will open the profile for that SJSU id number

  5. Scroll to down the phone or hardware section depending on what they have to replace/reassign

    Hardware for fobs
    Phones for smartphone/mobile app

    Click on the trash can to remove assigned fob or phone

  6. Click Remove

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(plus) Adding a 2nd Device To The Account (Customer Walk-Through)

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