Issue	Resolution
No Audio	Make sure the volume on the wallbox is up high enough Buttons located on top right side (up and down arrow) Check to see if amp is on Look at bottom of wallbox Look for two red lights (Amp on if lights are seen) If amp is off, flip switch on lower left hand side of wallbox Be sure the amp is on on the wallbox as shown above.
No Audio While Using Computer	Follow all directions above Volume on computer must be turned up Make sure that VGA audio cable is plugged into the wallbox/wallplate and computer
No Computer Image While Using VGA Cable	Configuring Computers for Projection Restart computer with everything connected and projector on If there are two computer inputs, tell them to switch to the other computer input to make sure they have the correct cable and input selected VGA cable must be properly hooked up to wallbox/wallplate and computer Display resolution must be set to 1024x768 (Other resolutions may work but this is optimum for the projector) Adjust laptop for either dual or external monitor support Check VGA adaptor to make sure no pins are bent or pushed in VGA adaptors usually have at least one missing pin. That is normal If customer is using a Mac, they must provide their own VGA adaptor If using a Mac adaptor, unplug adaptor from computer end and plug it back in
DVD/VHS Not Playing in DVD/VCR Player	Eject the DVD/VHS and reload it, this sometimes helps DVD player sometimes will not play a burned copy

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