DUO using Key Fob
- Ashley Irawan (Unlicensed)
- Ralph Elias
- Vandana Patel (Unlicensed)
What is a Fob?
A fob is a key chain that produces a 6 digit code when the button is pressed that lasts for about 10 seconds or so or until the code disappears from the screen. The device does not require an internet connection but can get out of sync if the button is pressed too many times in succession. The fob will need to be re-synced by a Duo admin if the code does not work when entered.
Related Tools
Sign In Using Key Fob
Signing in using a fob | ||||
|---|---|---|---|---|
At SJSU Okta.website https://sjsu.okta.com/ enter your SJSUOne credentials | Click “Verify”
| Enter a passcode from your Fob | FOB PASS CODE | Once entered you will be logged in and redirected |
 |  | If you have another device set as your default you will have to click Other options in the authentication prompt and then select your Fob. 
| Click the red power button on your Fob to generate a PIN and enter it in the Passcode field. 
|
|
Tutorials
Assigning a Fob
Check their phone’s compatibility
If device is compatible check DUO Admin to see if there is a phone listed but not added correctly > Remove phone > Help them add it again
If device is not among compatible devices >Start a FOB request for them.
Go to STUDENT FOB SPREADSHEET
Assign a FOB listed on the sheet and enter student’s information in the sheet
Make sure to enter the Fob serial number, Customer ID, Customer Full Name, and Mailing Address (for pickup enter “CL Pickup”) in the corresponding columns.
After the fob is added to the account (in Duo Admin) and the spreadsheet is filled out, the customer receives this correspondencehttps://sjsu-its.atlassian.net/wiki/spaces/ISS/pages/1490256049/Enrollment#(Correspondence)--Duo-fob-has-been-assigned-to-account.-(During-Shelter-in-Place)
Then the ticket is added to your queue, Status - New, Priority - High.
For Admin with access to hardware token:
→ Before you begin: Get hardware token aka. fob from the box
Step One
Sign into DUO Admin (Authorized Persons only) Refer to DUO - Signing in as ADMIN.
Search for SJSU ID then Click SJSU ID to open account |
|---|
  |
SJSU ID Number Found |
 |
Scroll to down to 'Add a hardware Token' then Click add a token |
  |
Scan or enter the token serial number on the back of the Fob then Click 'Attach Hardware Token'  |
|
Remove Key Fob/Hardware Token
When fobs are removed, an existing or a new fob needs to be added.
Login to Duo Admin account: https://admin-d132983a.duosecurity.com/login?next=%2F
Use the search to look for the user profile using the SJSU id number
This will open the profile for that SJSU id number
Scroll to down the phone or hardware section depending on what they have to replace/reassign
Hardware for fobs
Phones for smartphone/mobile app
Click on the trash can to remove assigned fob or phone
Click Remove
Resync fob
If user's fob passcodes do not work, you may need to resync the fob. If this fails, have the user exchange the fob.
Pull up the user's account by searching their SJSU id number
Scroll down to Hardware Tokens
Click on the Serial Number of the fob to open the fob profile
Click on Resync Token on the top right which open the next page
Have the user generate and provide you with the next 3 passcode in order
Codes are generated by pushing the button the fob, this will need to be done 3 separate times for 3 separate codes.
Click
Resync Hardware Token to resync the fob
User should be able to log in with the next passcode generated. If this fails, have user exchange their fob.
Student Fob Return