Why add attachments?

There may be times when a screenshot is a better explanation of the problem a customer is having than the explanation itself. Screenshots, diagrams, other documents, etc. can be added to any ticket as an attachment

1. Click the Attachments icon to include any relevant attachments.

2. Click the

Add button if you have attachments to add, such as screenshots, trace files, or scanned forms. Then select them from your hard drive or network location.

3. Click the

Save and Close icon to save the incident and automatically notify the customer and assignee.